Exton Region Chamber of Commerce
ERCC Member Spotlight

Susan Mattern

REALTOR
Compass RE
Chamber Member Since 2021
Susan Mattern Compass RE
What do you enjoy most about your job or business industry?

I enjoy the diversity in my day to day routines and meeting different people. I have helped people from all over the world buy homes. I love to help!

In what ways has your chamber membership benefited you and/or your business?

I have increased my business sphere of influence 10 fold and I have met some great people and built a referral partner platform that I know will help my business soar.

How do you define success?

Success can come in all different sizes, however I believe success is achieved when you have built your business to a point that you only have referrals from excellent customer service from past clients. Success is when you know where your business is coming from and a strong pipeline of business flows into your lap!

What business challenges do you face and how do you overcome them?

Right now with a struggling economy and interest rates increasing, it is weighing heavily on my mind, however I meditate that the flow of business will continue to flow but from other sources.

What are your customers saying about you? What keeps them coming back?

Real Estate is a hard business and one thing I strive for is too educate my clients and make them aware that this is the largest purchase of your life. It is scary process to home buyers and I let them know that is why they are hiring me as their agent. Rest assure that I will take care of them and I have a fiduciary responsibility to them.Obdience,Loyalty,Disclosure,Confidentiality,Accountablility,Reasonable Care...

What advice would you give a young professional starting out in their career?

1. Build your database
2. Network
3. Have a mentor

What’s something about you that most people may not know (favorite band, favorite food, childhood memory, etc.)?

1. I was a flight attendant with Continental Airlines
2. I can HulaHoop
3. I love paddleboarding, ax throwing and cornhole...
4. I am a technology nerd...

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