Exton Region Chamber of Commerce
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ERCC Member Spotlight

Susan Mattern

Compass RE
Chamber Member Since 2021
Susan Mattern Compass RE
What do you enjoy most about your job or business industry?

I enjoy the diversity in my day to day routines and meeting different people. I have helped people from all over the world buy homes. I love to help!

In what ways has your chamber membership benefited you and/or your business?

I have increased my business sphere of influence 10 fold and I have met some great people and built a referral partner platform that I know will help my business soar.

How do you define success?

Success can come in all different sizes, however I believe success is achieved when you have built your business to a point that you only have referrals from excellent customer service from past clients. Success is when you know where your business is coming from and a strong pipeline of business flows into your lap!

What business challenges do you face and how do you overcome them?

Right now with a struggling economy and interest rates increasing, it is weighing heavily on my mind, however I meditate that the flow of business will continue to flow but from other sources.

What are your customers saying about you? What keeps them coming back?

Real Estate is a hard business and one thing I strive for is too educate my clients and make them aware that this is the largest purchase of your life. It is scary process to home buyers and I let them know that is why they are hiring me as their agent. Rest assure that I will take care of them and I have a fiduciary responsibility to them.Obdience,Loyalty,Disclosure,Confidentiality,Accountablility,Reasonable Care...

What advice would you give a young professional starting out in their career?

1. Build your database
2. Network
3. Have a mentor

What’s something about you that most people may not know (favorite band, favorite food, childhood memory, etc.)?

1. I was a flight attendant with Continental Airlines
2. I can HulaHoop
3. I love paddleboarding, ax throwing and cornhole...
4. I am a technology nerd...

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